Truancy Case Manager
The Full-Time Truancy Case Manager is responsible for helping students at risk for truancy and those determined to be excessively truant develop positive patterns of school engagement and work collaboratively with school personnel, families, Truancy Regional Court and other adults to support the student. The Truancy Case Manager will connect students with supportive personalized interventions and make referrals for students and families. They will provide regular feedback to students about their attendance, grades and behavior to help students stay engaged at school and with learning. The Truancy Case Manager is responsible for the management of all cases referred to the Truancy Program through the Regional Area Truancy Court, the Department of Human Services, and CUAs and for conducting pre-court home visits, and family assessments for all new families going to court. The Truancy Case Manager will link students and families with supportive services ensuring attendance to referrals resulting in clients’ improvement of school engagement and attendance. This position has regular contact with members of the community and is expected to represent Congreso in a professional manner.
Maintain a physical presence in designated CUA 2 region schools and provide direct services to a minimum 15 to 25 families at any given time.
Complete all pre-court home visits, family assessments, and court reports per DHS guidelines.
Attend all Truancy Court sessions providing family advocacy in court and scheduling the first meeting for the formal intake.
Complete Intake and Assessment which include but is not limited to the FAST assessment and Social Summary/Family Development Plan.
Connect students and/or families with immediate interventions (services and supports) to address absenteeism and serve as key liaison to agencies and systems to ensure families are receiving those services.
Conduct school visits for monitoring school attendance and performance (for all clients).
Prepare a detailed court report with current status and progress of the child/family (e.g. efforts made to assist the student/family, dates of visits to the home and school; summary of progress notes; number and type of services provided and referrals).
Provide information and assistance to students and/or families to navigate the school and service systems in order to overcome educational difficulties or barriers.
Educate parents on SDP policies and procedures, educational resources, truancy laws and community resources and services.
Operate as liaison facilitating contact and communication between students and/or parents and school creating a culture of collaboration among them.
Act as a prevention agent addressing problems causing absenteeism reducing referrals to Family Court.
Input client information in the DHS and agency databases in a weekly basis.
Perform other duties as required and as requirements change.
Minimum Education & Experience Qualifications
Experience, Education, and Licensure • Knowledge of community resources and problems facing the Latino community. • Ability to prepare professional correspondence and reports relating to program functions. • Ability to establish and maintain effective working relationships with schools, other human services providers, community and the public. • Excellent written and oral communication skills in English required. Spanish language abilities (written and spoken) preferred. • Ability to work under pressure and handle emergency situations.
Minimum Experience: 2 years of experience of case management experience. Knowledge of the Latino community and resources throughout the city. Computer proficiency in Microsoft Office Suite required. Bilingual (English/Spanish) preferred.
Minimum Education: Case Managers must have a Bachelor’s Degree