Congreso‘s proprietary Primary Client Model (PCM™) promotes greater client self-sufficiency by approaching each service in a client centered, data-informed, and culturally appreciative manner. This trademarked model improves the integration of Congreso’s comprehensive services, resources, and information sharing, while establishing service delivery standards. The approach leverages Congreso‘s use of data to track client progress and inform interventions. PCM™ deliberately moves the focus of client relationships beyond service brokering to influencing behaviors that contribute to high school graduation and completion of a post-secondary degree, greater work readiness, better health, and increased family well-being. Staff at all levels of the organization are now trained in this approach which focuses on meeting each client where they are and connecting them to services most appropriate to their needs.

Congreso is truly committed to the process of ensuring the provision of quality services to the community. There are regular opportunities for staff feedback on how to improve the model. Along with this commitment is also the responsibility for relevant and essential professional development and training opportunities for staff. A steering committee consisting of representatives from all levels of the organization help to shape the direction of trainings and further development of the model.