Jannette Diaz

Chief Experience Officer

Jannette Diaz was promoted to Congreso’s first Chief Experience Officer (CXO) in March of 2021 after serving for five years as the Vice President of Health Promotion and Wellness Division (HPW). During her tenure leading HPW, she oversaw the Federally Qualified Health Center (FQHC), HIV/AIDS Program (Esfuerzo), Latina Domestic Violence Program (LDVP), East Division Crime Victims Services and the Lactation Program.

Ms. Diaz has 30 years of knowledge and experience of working in the non-profit and for-profit sector. Jannette started her career with the Archdiocese of Philadelphia working with youth involved in the Juvenile Justice System and the Department of Human Services. Jannette started as a Social Services Coordinator/Social Worker and worked her way up to Program Manager and Court Representative for the St. Gabriel’s System. Jannette is a Congreso “boomerang” as she was previously the Program Director for Congreso’s Girls Center in 2001 where she oversaw the development and implementation of a gender specific extended day treatment center. As the Program Director for The Girls Center, Jannette maintained budgets and contracts with the Department of Human Services, Community Behavioral Health, the Office of Mental Health and the Bureau of Drug and Alcohol and School District of Philadelphia.

Ten years of Jannette’s career focused on working for Geo Group Inc. as the Director of Abraxas Youth and Family Services’ Philadelphia Regional Office. Under Jannette’s direction, the Philadelphia regional office offered a multitude of services ranging from in-home services, family counseling, educational support in the Philadelphia school district classroom, and reintegration services to adjudicated youth involved in the juvenile justice system. Jannette’s years of managing existing contracts and responding to new opportunities for her division allowed her to provide oversight to similar programs for Geo Group Inc. in Delaware and Allentown. Professional development is essential when supervising multiple programs and as a part of this, Jannette was able to connect community-based resources with Abraxas Youth and Family Services to provide trainings for staff working with delinquent and dependent youth including one around cultural competency.

In 2014, Jannette joined the Pan American Board of Directors where she serves as Board Secretary. Jannette obtained a Bachelors of Science in Sociology with a concentration in Criminal Justice from Chestnut Hill University. Jannette grew up in North Philadelphia and remains connected to her roots. She is also currently enrolled in the Alliance for Strong Families Executive Leadership Institute. Jannette is a proud mother of two Temple graduates and loves to spend her weekends with her 3 year old granddaughter, Avianna.