The Part Time Adult Advocate is responsible for providing domestic violence counseling, crisis intervention, and advocacy. The Part Time Adult Advocate will provide in-take services and conduct follow-up as specified in the individual client service plan, and as needed by client. This position will serve as a resource for the client, other Congreso staff and social services agencies. The responsibilities of the Adult Advocate will be conducted at Congreso’s main office and on the program’s 24-hour crisis hotline.
The Part Time Adult Advocate will have internal contacts with the entire administrative staff and external contact with clients, community resources, and the community. This position has access to sensitive Congreso information and is expected to handle such information with integrity and professionalism. This position has regular contact with members of the community and is expected to represent Congreso in a professional manner.
The Part Time Adult Advocate will report directly to the Intake Coordinator and participate in department activities as necessary. In the absence of the Intake Coordinator the Adult Advocate will be supervised by the Program Manager.
- Provide on-site counseling, referrals, advocacy, and educational services at Congreso’s main office.
- Provide resource information to clients, other Congreso staff and social services agencies.
- Provide on-going crisis intervention, advocacy, and resources to a specific number of clients as determined by the agency and funding source.
- Conduct an initial client intake, which includes: an agreement to services, a needs assessment, and the mutual development of a service plan.
- Conduct client follow-up as specified in the individual client service plan, and as needed by client.
- Comply with all client confidentiality regulations as specified by agency, funding source, local, state and federal regulations.
- Maintain accurate and up to date client files and documentation.
- Submit monthly and quarterly programmatic narrative and statistical reports to the Coordinator.
- Participate in coverage of the Philadelphia Domestic Violence hotline as scheduled by the Coordinator.
- Regularly attend and actively participate in staff meetings, staff training sessions, case reviews, etc.
- Participate in the preparation and facilitation of staff meetings and staff trainings.
- Provide presentations to community members to help victims of crime and their families to identify their own victimization and learn about and access available services in the community.
- Participate in systems wide advocacy efforts and activities as assigned.
- Co-facilitate support groups for survivors of domestic violence as client need arises.
Knowledge, Skills, and Abilities (Career Pathway: Direct Services)
All Staff Competencies
- Basic understanding of Congreso’s mission, vision, values, programs and services, and business plan.
- Knowledge and understanding of the targeted community needs and demographics.
- Understanding of legal criteria for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
- Ability to provide nonviolent intervention with a high level of ethical standards of conduct, cultural sensitivity and within appropriate boundaries and limits.
- Ability to effectively use standard office equipment.
- Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
- Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, UNIDAD, and customized databases.
- Adheres to all Congreso and departmental policies and procedures.
- Attends all Congreso in-services as required.
- Strong written and verbal communication skills and effectively communicate with individuals and groups.
- Bilingual (Spanish/English)
Direct Services Staff Competencies
- Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit the targeted client needs.
- Knowledge of basic client management procedures (PCM Model) for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of education and employment goals throughout the agency without regard to program service.
- Demonstrates understanding and knowledge of the Latino culture and availability of North Philadelphia community resources.
- Ability to effectively interview and engage a client in appropriate programming.
- Ability to exercise conversational English and Spanish.
- Ability to effectively conduct one on one advocacy and/or educational presentations.
- Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.
Experience, Education, and Licensure
1-3 years’ work experience in domestic violence counseling and advocacy. Bilingual (Spanish/English) required.
BA/BS degree from an accredited college or university with a concentration in counseling, psychology, social work or related field. Suitable combination of education and two to three years direct counseling experience in related field may be considered in lieu of Bachelor’s degree requirement.
40+hours domestic violence training certificate from an approved PCADV training program preferred.
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- Although work is primarily indoors, you will be required to travel outside to client and community locations.
- Position may require occasional trips to attend conferences seminars, and meetings.
- Certain visits or work related appointments might be scheduled outside of traditional work hours as necessary.
Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.
Congreso is a multi-service nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.