Benefits Counseling & Utility Assistance

The Benefits program is a one-stop shop for assistance with LIHEAP and other utility assistance programs.  We are committed to making sure Philadelphians are saving money on their utility bills by providing low-income households information on energy conservation techniques to lower utility bills, utility assistance and weatherization programs available to low and moderate-income families, and developing a budget to manage household expenses. 

Program Hours: Tuesday-Thursday 9:00am-1:00pm


Nancy Castro | Email: | Phone: 215-763-8870 ext. 1122

Miriam Figueroa, Tax and Benefits Manager | Email:

Program Services

  • LIHEAP and CRISIS Assistance
  • PECO Customer Assistance Program (CAP)
  • PGW Customer Responsibility Program (CRP)
  • PWD Tiered Assistance Program (TAP)
  • Utility Emergency Services Fund (UESF)
  • Weatherization Assistance
  • Utility reconnection assistance
  • Budget Counseling
  • Energy Workshops and more

Eligibility Requirements

Low to Moderate income and must have the following documents:

  • Photo ID for everyone 18 and older in the household
  • Social Security Cards for everyone in the household
  • Recent Income for everyone in the household
  • Recent Utility Bills (Water, Gas & Electric)
  • Shut Off Notice (if applicable)

Helpful Links

Energy Coordinating Agency